To do a good job in customer service management to minimize loss of customers, and safeguard the credibility of the purpose of the company, according to the company the system, the Shanghai Banking Regulatory Commission.
1] build customer follow-up system, the clerk by the designated month follow-up of at least one customer;
2, the company has confirmed that the problem is the quality of products, are unconditionally return, return all the losses borne by the Company on its own;
3, belonging to the product quality complaints should be made within five hours in the initial management of views; the complaints of non-product quality, customer complaints in accordance with the requirements of reason, within 48 hours to deal with the views put forward;
4, the company set up sales back office, a designated officer in charge of receiving telephone advice, the problem for users to do the consultation within 24 hours to respond;
5, the company's business customers to establish the basis of the user's information network for all users to understand the regular use of the product, do a good job in tracking the work of the quality of products;
6, line managers responsible for organizing the annual user visits a regular basis and solicit customers on the quality of products and services comments and suggestions;
7, the regular organization to carry out staff views on the classification of users, pieces of pieces of research to do everything to implement, and users dealing with a single fill.